Refund policy
Our Commitment
At Wideleg Egypt, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms set out in this policy.
Return & Exchange Period
You may request a return or exchange within 14 days from the date you receive your order.
Eligibility
Returned products must be unworn, unused, unwashed, free from perfume, deodorant, makeup stains or damage, with all original tags attached, and returned in their original packaging.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged product, please contact us as soon as possible. Once the issue is verified, Wideleg Egypt will replace the item or issue a full refund and cover all related shipping costs.
Exchanges
Eligible products may be exchanged within 14 days, subject to stock availability. If the requested size or item is unavailable, you may choose another available product or request a refund where applicable.
Return Shipping Fees
If the return or exchange is requested for personal reasons such as changing your mind, selecting another size, or choosing a different item, the customer is responsible for the applicable shipping fees. If the return is due to our mistake or a defective product, Wideleg Egypt will cover all shipping costs.
Inspection of Returned Items
All returned products are inspected upon arrival before a refund or exchange is approved. We reserve the right to refuse any return that does not meet the conditions of this policy.
Refund Process
After your returned item has been received and inspected, you will be notified of the outcome. Approved refunds will be processed as quickly as reasonably possible.
Refund Method
Payments made online through Paymob will be refunded to the original payment method. Orders paid by Cash on Delivery will be refunded through an agreed electronic wallet, InstaPay, or bank transfer.
Cancellation
Orders may be cancelled before shipment by contacting our Customer Support team. Once an order has been dispatched, cancellation requests will be handled under this Return & Refund Policy.
Non-Eligible Returns
Returns may be rejected if the product has been worn, washed, altered, damaged by misuse, returned without its original tags or packaging, or returned after the applicable return period.
Processing Time
Approved refunds are generally completed within 5 to 10 working days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
How to Request a Return
To request a return or exchange, please contact our Customer Support team by email at support@widelegegypt.com, by WhatsApp at +20 151 511 4034, or through our official Facebook or Instagram pages. To help us process your request quickly, please provide your order number and, when requested, clear photos of the product.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact Wideleg Egypt through support@widelegegypt.com, WhatsApp +20 151 511 4034, or our official social media pages.